Privacy Policy

1. Introduction

RoboMotion Pty Limited (trading as Verbotics) is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.

We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth). The APPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information. We do not collect any Sensitive Information under the APPs.

2. Information we Collect

We collect information that you voluntarily provide to us, as well as data automatically collected when you interact with our software and services.

Account and Registration Data

When you register (or are registered) for a trial or software license via our Accounts Portal, we collect:

• Your name
• Email address
• Password (we store a hashed version of the password and not the original).
• Country / Region
• Phone Number (optional)
• Company Name and Job Title (optional)

Software Usage and Telemetry

Verbotics Weld operates primarily as an offline desktop application. Your proprietary CAD models, and generated robot code are processed and stored locally on your machine. During licensing check-ins (when the software connects to our servers to authenticate your license), we collect your machine's hostname and IP address to verify your active subscription and manage workcell access.

If you opt-in to the Verbotics Improvement Program via the Preferences menu or during installation, we automatically collect telemetry data to help us improve the software. This includes:

• Software performance metrics (e.g. pathfinding generation times, error logs).
• Feature usage statistics.
• Hardware environment details (e.g., operating system, memory).
• Statistical information on your projects (e.g. number of welds, program size)

In the event that the Verbotics Weld software encounters an unexpected error or crash, we collect crash reports to help us diagnose and fix the issue. You will be prompted each time before this data is collected. This data includes log files and stack memory dumps, which record the technical state of the application at the time of the failure. Please note: Stack memory dumps may capture fragments of the data or files that were actively being processed when the crash occurred. This data is collected and used strictly for troubleshooting and debugging purposes.

Website Data

When you interact with our website or online portal, we also collect standard browser types and website usage data through Google Analytics.

3. How We Use Your Data

We use the collected information for the following purposes:

• Service Delivery: To create your account, deliver the software installer, and authenticate your robotic cell licenses using your machine's IP and hostname.
• Customer Support: To assist you with technical inquiries, onboarding, and trial evaluations.
• Product Improvement & Stability: To analyze performance data and investigate crash reports (including log files and memory dumps) to resolve bugs, and improve our software.
• Communication: To send you promotional updates (if you opted in) and contact you regarding software usage.

4. Third Parties

We do not sell your personal data. We share information with the following service providers:

• Amazon Web Services (AWS): Our accounts portal, licensing data, and associated user data are securely hosted on AWS servers located in the United States.
• HubSpot: We use HubSpot as our Customer Relationship Management (CRM) and marketing automation platform to manage our contacts, customer support inquiries, and marketing communications.
• Mixpanel: We use Mixpanel to process and analyze the product usage and telemetry data collected through the Verbotics Improvement Program.
• Google Analytics: We use Google Analytics to monitor and analyze web traffic and user behavior on our public websites.
• Mailchimp: We use Mailchimp to help deliver our email marketing campaigns.
• Google reCAPTCHA: Our account creation forms are protected by reCAPTCHA, and subject to Google's Privacy Policy.
• Sentry: We use Sentry (Functional Software, Inc.) as our error tracking and application monitoring platform to securely process and manage the software crash reports, log files, and stack memory dumps.

Your Personal Information may also be disclosed where required or authorised by law.

5. Data Security, Storage, and International Transfers

We implement industry-standard security measures to protect your personal information. Because our accounts portal is hosted via AWS in the United States, your account and registration data is transferred to, stored, and processed outside of Australia. By creating an account, you consent to this international transfer.

Please note that because Verbotics Weld generates code and processes CAD data locally on your network, your core intellectual property remains entirely on your local hardware unless you explicitly share it with us, or it is incidentally captured in a crash report for support purposes.

6. Contact Us

If you have questions or comments about this Privacy Policy, please contact us at info@verbotics.com, or you may write to us at:

Verbotics
iAccelerate (239), Innovation Campus
Squires Way, North Wollongong
NSW 2500, Australia